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Billing:
Billing is processed using www.stripe.com and your subscription is charged on the same date each month i.e. If you signed up on the 2nd, then you will always be charged on the 2nd of every month.
The subscription consists of a fixed monthly fee of $69US + Tax, as well as a variable component of 1% order order GMV.
“GMV” or gross merchandise volume means listing price shown on the website, multiplied by the number of items sold. This includes tax and discounts but excludes vouchers and shipping. This is also considered as Gross Revenue.
You can cancel your subscription at any time via the top navigation user icon and Manage Billing.
Noting that your subscription will cancel at the end of the month you have paid until.
There are no partial refunds provided on cancellations.
General:
In the bottom right of our portal, there is a chat icon which will allow you to submit a query or question.
Our support team will reply within 24 hours.
Yes! We welcome improvements to our platform and value your feedback. To do so, click the chat icon at the bottom right of our portal to send us a message for consideration.
This will be reviewed by our Product team to see if it will be added to our Roadmap.